Frequently Asked Questions
HOW DO I PURCHASE MORE THAN ONE TICKET?
While registering for a ticket, you will see an “add attendee” option that allows you to enter the information for an additional attendee. You can continue to add attendees to your order by clicking the “add attendee” option. If you have any issues registering multiple people, please contact one of our retreat specialists - 972-560-4000.
HOW DO I GET MY TICKET?
Once you have finished registering and submitting your order, you will receive a receipt email and a separate ticket email. Each of the attendees that you registered will also receive their own separate ticket email for the event.
WHERE IS MY RECEIPT?
Once you have finished submitting your order, you should receive an email receipt to the email address that you entered on the billing page. If you did not receive this email, please contact a retreat specialist - 972-560-4000.
HOW DO I CANCEL MY TICKET? (SOME PEOPLE MAY NOT HAVE PAID, BUT ALSO DON'T NEED THEIR TICKET, SO IT'S NOT REALLY A REFUND FOR THEMSELVES)
Please contact one of our retreat specialists - 972-560-4000 - to process the ticket cancellation. If you purchased your own ticket, we will also work with you to get the ticket fee refunded.
HOW DO I GET A REFUND?
Please contact one of our retreat specialists - 972-560-4000 - to get a refund for any of the tickets that you have purchased. A refund will result in a cancellation of the tickets that have been sent to each of the attendees that you registered.
WHEN DOES REGISTRATION CLOSE?
Each host site may decide to close registration prior to the day of the retreat based on maximum attendance being reached. Otherwise, registration will be open through the start of the retreat on February 23.
IS LUNCH PROVIDED?
Providing lunch is at the discretion of each host site. Each host site should reach out to their attendees before the event to let them know if lunch will be provided. If lunch is not being provided, then RightNow suggests that host sites provide a list of local restaurants where attendees can have lunch.
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